By Erin Rebello Success is the feeling of being accomplished, and you typically feel successful after doing something well. Success is something that’s different for everyone, and one person’s version […]

All in all, 2020 was not the year that any of us predicted it to be. I’ll never forget New Year’s Eve 2019, when everyone was absolutely elated that the […]

The COVID-19 pandemic caused us to rely on digital platforms more than ever, and most companies have ramped up their call centres to accommodate the volume of calls being received. […]